Privacy Policy
Effective October 18, 2026
This policy explains what Clown O Gram ("we," "us") collects and how we use it.
What we collect
- From you (the sender): your name, email address, and payment details. Payment details are entered directly with Stripe; we never see or store your full card number.
- About the recipient: the recipient's name and mailing address, your optional message, your letter style, and whether you chose to send anonymously.
- Opt-out requests: the name and address you submit so we can stop mailing to that address.
How we use it
We use this information only to process your payment, print and mail your letter, enforce our Terms (including the do-not-clown list and the limit on anonymous letters), handle support and refunds, and meet our legal obligations.
Who we share it with
We do not sell or rent your information, and we don't share it for advertising. We share it only with the service providers that run Clown O Gram, and only as needed:
- Stripe processes payments and checkout.
- PostGrid prints and mails letters, so it receives the recipient's name, address and letter content.
- Netlify hosts our website, forms and order-processing code.
- USPS delivers the letter.
We may also disclose information when legally required, as described in our Terms.
How long we keep it
- We keep recipient names, addresses and messages for 90 days after an order, for support, reprints and abuse prevention, and then delete them.
- Payment and order records kept by Stripe are retained as required for tax, accounting and fraud-prevention purposes.
- PostGrid keeps its own copies of mailed letters under its own retention policy, which may be longer. We will ask PostGrid to delete an order's data on request where it allows us to.
- To enforce the limit of one anonymous letter per address every 30 days, we store a hashed key derived from the recipient address (not the address in readable form) and the date of the last anonymous letter.
- Do-not-clown list entries are kept until you ask us to remove them, so we can honor the request.
Your choices and rights
To access, correct or delete your information, or to remove an address from our do-not-clown list, email hello@clownograms.com. We'll respond within 30 days. Anyone who doesn't want to receive Clown O Grams can use our opt-out page.
Children
The Service is for adults 18+. We don't knowingly collect information about, or mail letters to, anyone under 18.
Security
We use reputable providers and limit access to order data. No method of transmission or storage is completely secure.
Changes
We'll post any changes here and update the effective date.